Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is the typical delivery timeframe for international orders?
International orders generally arrive within 7 to 14 business days. Please note that custom bridal gowns and made-to-order evening wear may require additional production time as specified on the product page.
How do I ensure I select the correct size?
We provide a comprehensive size guide for every designer collection. Since luxury sizing can vary, we recommend taking your measurements and comparing them to our specific brand charts or contacting our stylists for a virtual consultation.
What is your return policy for evening wear?
We accept returns on unworn, unwashed items with all original tags attached within 14 days of delivery. Please note that for hygiene and exclusivity reasons, certain high-end pieces and custom alterations are final sale.
Are the products on your site authentic?
As the official Esposa Group platform, we guarantee that 100% of our products are authentic, sourced directly from our own ateliers or authorized luxury designer partners.
Do you offer professional alteration services?
Yes, we offer professional tailoring and fitting services at our physical boutique locations. For online purchases, we provide detailed garment construction details to assist your local tailor.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select regional payment providers to ensure a secure and seamless checkout experience.